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The Full Handbook

Glossary
High Level Standards
Prudential Standards
Business Standards
- COBS Conduct of Business Sourcebook
- ICOBS Insurance: Conduct of Business sourcebook
  - ICOBS 1 Application
  - ICOBS 2 General matters
  - ICOBS 3 Distance communications
  - ICOBS 4 Information about the firm, its services and remuneration
  - ICOBS 5 Identifying client needs and advising
  - ICOBS 6 Product Information
  - ICOBS 7 Cancellation
  - ICOBS 8 Claims handling
  - Transitional Provisions and Schedules
- MCOB Mortgages and Home Finance: Conduct of Business sourcebook
- BCOBS Banking: Conduct of Business sourcebook
- CASS Client Assets
- MAR Market Conduct
Regulatory Processes
Redress
Specialist sourcebooks
Listing, Prospectus and Disclosure
Handbook Guides
Regulatory Guides

Full Handbook / ICOBS / 2

General matters (ICOBS 2)

Reference Code	Title
ICOBS 2.1	Client categorisation
ICOBS 2.2	Communications to clients and financial promotions
ICOBS 2.3	Inducements
ICOBS 2.4	Record-keeping
ICOBS 2.5	Exclusion of liability and reliance on others