the detailed requirements for handling complaints and the Financial Ombudsman Service arrangements
| Reference code | Title |
|---|---|
| DISP INTRO | Introduction |
| DISP 1 | 1Treating complainants fairly |
| DISP 2 | Jurisdiction of the Financial Ombudsman Service |
| DISP 3 | Complaint handling procedures of the Financial Ombudsman Service |
| DISP 4 | Standard terms |
| DISP 5 | Funding Rules |
| DISP App 1 | Handling Mortgage Endowment Complaints |
| DISP App 2 | Handling Mortgage Endowment Complaints (05/04/2008 is the last day this material was in force) |
| DISP App 3 | Handling Payment Protection Insurance complaints |
| DISP transchedule | Transitional Provisions and Schedules |
